TeamViewer unveils new AI tool to boost business efficiency

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The survey revealed that 71% of respondents believed that AI would have a significant impact on their industry in the next five years.

The Rise of AI in the IT Industry

The IT industry is no stranger to innovation, but the integration of AI has taken it to a new level. With the increasing demand for remote work and digital transformation, the need for efficient and secure remote access has become a top priority. TeamViewer’s new feature, Session Insights, aims to address this need by providing real-time analytics and insights into remote sessions.

Key Features of Session Insights

  • Real-time analytics: Session Insights offers real-time analytics and insights into remote sessions, allowing IT professionals to monitor and analyze user behavior, session performance, and technical issues.

    The Rise of AI in Business

    The integration of Artificial Intelligence (AI) in business has been on the rise in recent years, with many organisations adopting AI solutions to improve their operations and bottom line. According to a recent survey, 61 per cent of decision makers expect AI to have a favourable impact on revenue in the coming year, with an anticipated average growth of 211 per cent.

    Streamline Your Support Sessions with Automated Summaries and Analytics.

    Key Features of Session Insights

  • Automated Session Summaries: Session Insights can automatically summarize the content of remote support sessions, allowing IT teams to quickly review and reference the key points discussed during the session. Analytics and Reporting: The platform provides analytics and reporting features that enable IT teams to track the effectiveness of their support sessions, identify areas for improvement, and make data-driven decisions. Customizable Dashboards: Session Insights allows IT teams to create customizable dashboards that provide a clear and concise overview of their support session data, enabling them to quickly identify trends and patterns. ## Benefits of Using Session Insights**

    • Benefits of Using Session Insights

  • Improved Customer Satisfaction: By automating the summary of remote support sessions and providing analytics, IT teams can resolve issues more quickly, leading to increased customer satisfaction. Increased Efficiency: Session Insights helps IT teams streamline their support processes, reducing the time spent on reviewing and referencing session data.

    AI adoption is on the rise, defying the notion that the hype has ended.

    61 per cent believe AI will continue to play a significant role in their industry.

    The AI Hype: A Reality Check

    The Rise of AI Adoption

    The notion that AI has reached its peak and the hype has ended is a notion that has been debated among decision-makers in recent times. However, the latest statistics suggest that the reality is far from it. In fact, 61 per cent of decision-makers concur that the AI hype has ended, but this does not necessarily mean that the adoption of AI has slowed down.

    The Growing Frequency of AI Engagement

    The frequency of engagement with AI has increased significantly over the past year. A staggering 79 per cent of decision-makers now engage with AI at least weekly, a notable rise from last year’s 52 per cent.

    The Rise of AI in the Australian Job Market

    The Australian job market is witnessing a significant shift with the increasing adoption of Artificial Intelligence (AI) in various industries. According to recent data, AI is being utilized in customer support automation, data analysis, and process automation, with notable increases in usage across these sectors.

    Key Statistics

  • 32 per cent of Australian businesses are using AI for customer support automation
  • 24 per cent are using AI for data analysis
  • 23 per cent are using AI for process automation

    • AI in Professional Development

    Beyond its practical applications, AI is also playing a crucial role in professional development. It is being used to enhance skills, provide personalized learning experiences, and support career advancement. This is evident in the growing demand for AI-related skills and the increasing number of professionals seeking to upskill and reskill in this area.

    AI-Powered Learning Platforms

    Several AI-powered learning platforms are emerging, offering personalized learning experiences tailored to individual needs and goals. These platforms use machine learning algorithms to analyze learning patterns and provide real-time feedback, enabling learners to track their progress and adjust their learning strategies accordingly.

    AI-Driven Career Development

    AI is also being used to support career development by providing insights into job market trends, skills gaps, and industry requirements. This information can be used to inform career choices, develop targeted skill sets, and enhance employability.

    TeamViewer’s new tools aim to support these trends by enabling more efficient sharing of expertise and improved resource optimisation through data-driven insights.

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